Tag Archive for: Marvelous Mark

 

 

There’s nothing like a new year to provide the hope and inspiration we need to truly rock out at life. Chances are, you’ve come up with a list of resolutions that will help you become the best version of yourself at home or in business. Perhaps you’re planning to exercise more, eat healthier, send thank you cards to clients before the special occasion, spend more time with your family, or even learn to play an instrument. But what if you had new years revolutions instead of resolutions?

Imagine if you or your team, have new year’s revolutions versus resolutions? What would they be? In the spirit of a fresh start, we’ve put together 7 resolutions that will serve you better with a rock star mindset of revolutions that will lead to higher employee satisfaction and efficiency, and a better experience for everyone involved. Especially your customers or fans.

7 New Year’s Revolutions for a Better Workplace

Maybe, you’ve got a great team. They work hard, get along fairly well, and are all committed to one another’s success. Or maybe, you have a bunch of employees that strive to do the least amount of work possible, put up with one another because they have to, and would literally step on a colleague to get ahead.

No matter which scenario resonates (or anything in between), you have the opportunity to tap into the new year’s mindset and create real change within your organization. Just remember that a culture of teamwork begins at the top. If you want to see rock star results, you will have to take different actions.

  1. Improve communication

Look at any struggling team and you’ll see poor communication at the root of the problem. Encourage your band members to listen better, communicate with empathy, be honest (but not hurtful), and be open to people who may think and communicate differently. A lot of the time the work doesn’t get done or done correctly because of poor communication. As the band leader it starts with you being 100% transparent with your dreams, goals, or vision and making sure everyone understands that.

  1. Create a safe environment

Are your team /band members comfortable thinking outside of the box? Are innovative ideas met with gratitude and honest consideration or with scorn and dismissiveness? You have a treasure trove of wisdom within your department… but only if you create a safe space for employees to share their brilliance. Will every idea be a keeper? Not at all. But you never know what you’ll get when you encourage them to share. Remember Steven Tyler’s dare to suck band meeting principal? All of the band members are challenged to bring their worst ideas to the table and then they build off of them. It created some of the best ideas and music. So maybe you throw the box away, and by doing that there are no boundaries to the limits or ideas and creativity from your team. That’s a Revolution.

  1. Give better feedback

There’s always room for improvement. No matter how well your team is doing, there are always tweaks that can be made to make things even better. However, without specific, actionable feedback, your comments will do nothing more than offending your team members. Let them know exactly what they could do better (and how), and don’t forget to point out what they’re already doing well. With a Rockstar mindset, all feedback is positive. By taking action, even if it’s in the wrong direction, with positive feedback we will know when and where to turn around. Then we will know what direction we need to go. But if no action is taken then no feedback can be given. Do nothing, get nothing. That’s a Revolution.

  1. Accept feedback

You have to crave feedback. Beg for if need be. That you’re a band leader or band member. If you can’t take constructive criticism, and get defensive and angry when it’s provided to you, why would you expect your employees to react any differently? There’s a level of vulnerability that you need to show as a leader when it comes to feedback. When a team member comes to you with a problem or concern, put your ego aside and hear them out. Sure, their opinion may be completely unfounded… or it could be something you truly need to work on. The great thing to remember is that there is almost always more than one way to solve a problem. And the bottom line is it doesn’t matter if it’s your way, or a new way as long as the work gets done, gets done on time, and gets done correctly.

  1. Take responsibility

Much like taking feedback, you can’t expect your team to accept responsibility and own up to their mistakes if you don’t. Take ownership of your decisions, even if they have a less than perfect outcome. Seeing the maturity you exhibit will inspire your team members to stop pointing fingers and do the same. It’s wasted energy. Own it. Use it for an opportunity for growth or learning, and then move on. That’s a Revolution.

  1. Foster trust

When you or one of your employees says they will do something, does it get done? Being able to trust your teammates is one of the most important aspects of teamwork. If one person doesn’t do what they agreed to do, the entire operation could fall apart. Hold yourself and your team members accountable and you’ll foster a culture of trust. This all comes full circle. But having great communication, embracing and begging for feedback, giving everyone permission to speak freely when they don’t agree or understand something will also make sure that everyone has each other’s back, and help hold each other accountable to make sure the work gets done. Remember Steve Jobs of Apple used the Beatles as his business model. He said, “they were four young guys who kept each other’s negative tendencies in check, they balance each other and the total was greater than the sum of the parts.”

  1. Reward the behaviors you want to see

What do you want to see from your team? Do you want them to support one another? Contribute their fare share and pick up the slack (on occasion) when a team member is having a difficult time? Do you want them to focus on the goals of the team in addition to their individual goals? Whatever you hope to create more of, you’ll want to positively reinforce. Rather than only rewarding those who excel in carrying out their personal responsibilities (customer service goals, sales goals, production goals, etc.), reward those who support their fellow team members. And remember there is a fine line between reward and celebration. You always want your team to be in the spirit of celebration. It fuels and gives the motivation to go on. Not just the number one songs or the big wins, but the top ten’s and the top fifties, the small wins too. Trust me on this one the more your band celebrates, the more successful, the more fuel, the more momentum, and the more fun you will have.

Fostering a culture of teamwork starts at the top, but should include everyone equally. Exhibit the characteristics and behaviors that you want to see from your employees and band members and they’ll be working together in perfect harmony. To finish the quote from Steve Jobs, he said “and that’s how I see business, great things in business are never accomplished by one person there accomplished by a team of people.” If you need some outside help to create the high-performance team you’ve always wanted, or a band that constantly rocks, Marvelless Mark will get them rocking out together and playing in unison. There is a deeper dive into these revolutions in my latest book, Opportunity Rocks!

So, stop with the resolutions and start creating some revolutions. Here’s to an amazing new year! Cheers!

How will jury duty help your business? Who loves jury duty? What’s not to love, right? Just think of the networking and interesting people you will meet.  It’s fun, convenient, and the pay is great. NOT!

Most people would not agree. In fact, when you mention jury duty, it never seems to be a positive conversation; typically, someone has a great story of how they got out of their responsibility. I received my call for duty a few weeks ago. At first, I was tempted to postpone, cancel, blow off or even get a Dr’s note. Then, the little voice inside told me to suck it up and embrace it. Man, was I glad I did! I got up early that morning and picked out some conservative clothes, (which is difficult for me to do) grabbed my computer, some snacks and headed to the courthouse. After parking and walking a few blocks toward the entrance, I began to see the amazing characteristics of people heading to the same place as me. (Seems like the lawyers all shop at the same store) As I entered the building and stood in line at the metal detector, someone had forgotten to take their metal objects out of their pockets, lines began to form for the elevators and counter where traffic violations are paid. Once inside the holding room with the other potential jurors, someone who looked important gave us a speech, played a video, showed us how to check in, and how to not make the judge angry. Then they said something and it really struck a nerve with me. “It’s your constitutional right to a trial. It’s one of the privileges of being an American. With those rights comes responsibility.” Boom, Mic Drop!! I thought about that for a second, and then realized it’s that way with just about everything. The constitution allows us to do just about anything. To work for someone, start our own business, get married, be a husband or a wife, to be a father or a mother. To be as rich and successful as we want to be. It is one of the privileges of being an American and with those rights comes responsibility.

So most of us will do just about anything to protect our family, our marriage, freedom of speech, freedom of religion, our business, and to a certain degree even the business of someone we work for. So why are we so down and out about jury duty? Why do some make up bogus or lame excuses to get out of it? Some of the examples I heard-  One guy said he had to pick up his wife from the airport. One said he was going to propose that day. One said she didn’t like people, and one even said they don’t agree with the law.

So what does jury duty have to do with business? What a great band inside the courthouse. One of my chapters of Opportunity Rocks compares your business or team to a band, how important it is for your band to have the same dream or vision, to surround yourself with “like minded” people, create and drive the change and not be afraid to take the necessary actions to get things done.

Even as a keynote speaker in Las Vegas or anywhere in the world that I may speak there are three key elements to keeping the band running smoothly. First, put the band first. Steven Tyler of Aerosmith said, “As good as I am, I am nothing without my band.” He knew the band came first.  Second, honor everyone’s unique abilities and contributions.  It doesn’t matter if you’re the judge who is the drummer setting the tone and pace for the rest to follow, or the attorneys who would serve as the rhythm section to start to make the song come together, or the bailiff and court reporters who would be the bass players. The bass players don’t always get noticed but the song would be pretty lame without it. 

Don’t forget the voice or lead singer, who would be the county court clerk briefing the audience of fans and sending out the summons.  The problem is this great band is trying to give someone a fair trial, but the fans are not always loyal. By fans I mean the citizens called to serve. In order for the system to work, we all have to be on board and committed.  Just like in business! Your company or team is only as good as the weakest link. So if you want to make your sales goals, deliver a quality product, or offer the best customer service, then you need to make sure your team is engaged, committed, and motivated. As a motivational speaker, I believe you cannot manufacture motivation, but you can unleash it. That’s the secret of being a business rock star, and that’s what we help teams and businesses do. Find and unleash their inner rock star. It’s your duty, right, and obligation to play full out in everything you do. Even jury duty in the courtroom, or the jury duty that you sometimes have to do as a business owner or employee. You need to make your uncomfortable zone, your comfort zone. When you get better your teams will become better. When your teams get better your customers get better and more loyal. Just like we have to protect our judicial system so that everyone who is entitled to a fair trial gets one, so must we protect our business, our family’s and our rights. So the next time you get a jury duty summons in the mail, ask yourself, would I want to work for someone or have someone working for me that is willing to make up lame excuses or lie? Would I want them working for me or with me? What you do in your personal life reflects your business life, and vice versa. A true rock star gives his all no matter what, and if something gets in the way, the show doesn’t stop, you find a way to keep on going.

My name is Marvelless Mark and I approve this message. Please like and share this post but more importantly stop complaining and own it.

Marvelless Mark Kamp is a keynote entertainer who works with companies who want killer openings and closing keynotes using the business secrets of rock stars.

 

 

Rock on,

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark